What’s it about?

We endeavour to provide services for our clients in the most collaborative way possible. Here’s how we manage everybody’s expectations.

COOKIE POLICY

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information which is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service.

They will enable us to:

  • Estimate our audience size and usage pattern
  • Store information about your preferences, and so allow us to customise our website according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our website

We may obtain information about your general internet usage and target you with relevant advertising on 3rd party websites (remarketing) and Google Search (remarketing list search ads) by using a cookie file which is stored on the hard drive of your computer.

The user can at any moment deactivate the use of cookies by customising the computer settings, deleting all cookies or activating an alert message when cookies are stored.

To proceed without modifying cookies application please continue to browsing.

For any other information, please visit AboutCookies.org.

WHAT ARE COOKIES?

Cookies are small text files that the websites visited by a user send directly to its terminal (usually, to the browser), where they are memorised to be transmitted to the same websites at the following visit of the same user.

It consists in portions of data used for performing automatic authentications, for tracking sessions and for memorising specific information concerning users.
Cookies on this website do not capture user’s name or other information that would identify the user personally.

The cookies we use cannot retrieve any other data from your hard drive or pass on a computer virus or collect information about email addresses. There is only one cookie for each user’s browser. Some functions of the cookie could be done by other technologies.

In this policy we use “cookie” as for the cookie itself and as for other similar technologies.

Using cookies, it is possible to store information related to your preferences, as visited pages or files you download or any other action on our website.

FIRST / THIRD PARTY COOKIES

Cookies can be first or third party, where “first part” means the cookies that relate as site domain, whilst the “third party” means the cookies that are related to external domains. The third-party cookies are inevitably installed by an external person, always referred to as “third party”, and not run from the website.

TECHNICAL COOKIES

Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary for the provider as a Company information service explicitly requested by the subscriber or the user to provide this service “. They are not used for other purposes and are usually installed by the owner or operator of the website.

COOKIES CAN BE DIVIDED INTO:

Session cookies, which ensure normal operation of the website (for example logging in and access to reserved areas); these cookies are important for the correct functioning of the website.

Analytics cookies, which are used on the website in order to collect statistical information, whether on aggregate or not, on the number of users accessing the website and on how the same visit the same.

Functionality Cookies, which record information about choices you have made and allow us to tailor our website to you (for example language, products selected for purchase) in order to improve the provided service. For the installation of these cookies the consent of the user is not required.

Profiling cookies, Profiling cookies are aimed to creating profiles related to the user and are used in order to send advertising messages in line with the preferences shown by the same part whilst surfing the net. Consent is required for the use of profiling cookies. Each user must be able to authorize or decline his consent to Profiling cookies, when installed.

In case of third-party cookies, the site does not have direct control of individual cookies (it is not possible to install them directly nor delete them). You can however, manage these cookies through the browser settings (follow the instructions below), or sites listed in “Manage Cookies”.

The user is kindly asked to check on the third party’s website for any other detail.

TRACKERS ON THIS WEBSITE

This website uses the following list of cookies:

Advertising

  • Hubspot
  • DoubleClick
  • Google Adwords Conversion

Customer Interactions

  • Hubspot Forms

Essential

  • Google Tag Manager

Site Analytics

  • Google Analytics
  • Crazy Egg
  • Sharpsping

COOKIE CODES AND THEIR PURPOSE

Universal Analytics

  • _ga, _git, _gat and gwcc: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. — _ga has a 2 year expiration date, _gid has a 24 hour expiration date, _gat has a 1 minute expiration date. gwcc has a 3 month expiration date

SharpSpring

  • __ss: This cookies is a session cookie. It is used to handle the SharpSpring session and allow multiple site visits to be grouped in the same event in the life of the lead. The cookie expires after 30 hours.
  • __ss_referrer: This cookie captures the user’s referral location for use in SharpSpring. The cookie expires after 6 hours.
  • __ss_tk: This cookie is the unique tracking device. It allows browser visits to be tied to the lead with the same cookie regardless of session and referrer. This cookie expires after 25 years.

PHP Session Cookies

  • PHPSESSID: This cookie is native to PHP and enables websites to store serialised state data. On the Action website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. As the PHPSESSID cookie has no timed expiry, it disappears when the client is closed.

WordPress Cookies

  • wp-settings-5, and wp-settings-time-5 – These cookies contain some information about your general geographic location (used to remember your time zone, for example). These cookie has a 14 day expiration date.
  • wordpress_logged_in_: After login, this WordPress cookie indicates when you’re logged in, and who you are, for most interface use. This cookie has a 14 day expiration date.
  • wordpress_test_cookie: stores whether Cookies are enabled or not, expires when your browser closes
  • icwp-wpsf: This cookie tracks logged in users for security purposes and has no expiration date.

WP Engine

  • wpe-auth: This cookie is for admins only and gives access to WPEngine-related plugin functionality from the WordPress admin panel. This is an end of browser session cookie.

Hubspot

  • __hstc: This is the main cookie for tracking visitors. It contains: the domain, utk, initial current and last visit timestamp including session number. The cookie has an expiration of 2 years.
  • hubspotutk: This cookie is used to keep track of a visitor’s identity and is passed to HubSpot on form submission and used when deduplicating contacts. The cookie has a 10 year exiration date
  • __hssc: This cookie keeps track of sessions. It is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session) and session start timestamp. The cookie has a 30 minute expiration.
  • __hssrc: Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value “1”, and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. The cookie has no expiration

Crazy Egg

  • _ceg.u and _ceg.s: Crazy Egg is a platform that produces heatmaps that allow us to analyse how users engage with this website. The _ceg.u cookie tracks visitors on the website and has a 3 month expiration. The _ceg.s cookie tracks visitor sessions and also has a 3 month expiration date

COOKIE LIFETIME

Cookies have a specific lifetime related to their expiry date (or to a specific action like the closing of the browser) set during the installation.

Cookies can be:

  • session cookie: these are temporary cookie files, which are erased when you close your browser;
  • persistent cookie: used to store information, such as name and password, in order to avoid that the user has to retype them at each visit of a specific website. These cookies remain stored when you close your browser

Session cookies are erased when you close this website. Informatic systems used in this website are:

  • cookies for communication of personal data;
  • persistent cookies.

MANAGE / DISABLE COOKIES

You can disable cookies on your PC at any time, downloading the following software Ghostery (https://www.ghostery.com) and disabling each cookie on your browser. It is also possible to use the modality “Anonymous browsing”, which allows you to browsing without leaving any trace. This function allows only to erase browsing data. It is also possible to disable/delete cookies from the configuration panel of your browser.

Follows the list of configuration panels of the most famous browsers:

Chrome

Visit the dedicated page

(https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies)

Mozilla Firefox

Visit the dedicated page

(http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies)

Internet Explorer

Visit the dedicated page

(http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies)

Microsoft Edge

Visit the dedicated page

(https://privacy.microsoft.com/it-IT/windows-10-microsoft-edge-and-privacy)

Safari 6

Visit the dedicated page

(https://support.apple.com/it-it/HT201265)

Safari iOS
(mobile)

Visit the dedicated page

(https://support.apple.com/en-us/HT201265)

Opera

Visit the dedicated page

(http://help.opera.com/Windows/10.00/it/cookies.html)

 

ALLOW AND REJECTION OF COOKIES

By continuing to browse this website you accept the outlined cookie policy and give consent to cookies being used. You can always disable the cookies manually at any time, using the above mentioned procedures or for a more straightforward approach we recommend you install Ghostery which gives you a chance to learn more about each service it identifies on a site with the ability to automatically block their cookies or Scripts.