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Drive Engagement And Improve ROI On Social Media

We’re not going to talk down to you here. You’re probably pretty savvy about social media marketing by now. You know the value of a solid social media presence, you know social media campaigns generate sales, but perhaps you’re not sure you’re maximising your full social media potential.

For example, you might not know that one of the best ways to improve results is with a social media audit. It doesn’t need to take long either but you do need to get a few things right.

Let’s face it, with over 3.6 billion reported social media users in 2020 and a projection of 4.41 billion users by 2025, a quick marketing audit has to be worth any amount of time and effort.

Audit is a big word for something that can actually be quite simple. It’s all about having a checklist that shows you what to look at, and which benchmarks to measure results by. So, let’s take a look at how you can work out whether your social media is set to delight or disappoint in the months to come.

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If you haven’t done this before, you’re about to conduct your first social media audit.

Here’s what you need to do.

Keep A Record Of Your Audit Results

No social media audit should be a one-off. In order to get maximum results, you need to set up a regular audit schedule that allows you to analyse results, and plan for improvement. Take an Instagram audit as an example, without a record of results, how are you going to find out whether or not the effort your team’s recently been putting into reels is taking effect?

One really easy way to record social media audit results is on a spreadsheet.

You want your audit to be comprehensive so make space for all of the following (plus any extra notes):

  • Dates (decide on monthly or quarterly audits)
  • Social media channels (include all of them)
  • Profile URLs
  • Numbers of followers (plus percentage change since last audit)
  • Engagement statistics (plus percentage change since last audit)
  • Demographic information (plus any notable changes)
  • Referral traffic data (plus any notable changes)
  • Last activity dates
  • Any network specific metrics (for example from your YouTube audit)
  • The media, style, hashtags and posting times of your most popular posts

Audit All Of Your Social Media Channels

We’ve emphasised the ALL here because it’s easy to think of a social media audit as a Facebook audit or a Twitter audit. However, for now you need to consider your social media presence as a whole. The first thing you need to do is make sure you’re auditing all of your channels.

You might be surprised by how social media accounts you have.

As well as the popular players like Facebook and Instagram, the list could include experimental channels you set up in the early days of your business, or additional ones that have been set up by employees. It’s easy to pick out the better-known channels like Tumblr or LinkedIn, or more contemporary short video specialists like TikTok, just don't forget the others.

Take the time to perform a search for your profile on all the major and minor social media profiles. You may be tempted to remove some accounts straight away. However, this is a social media audit, so for now just record all the relevant information, and keep your decision making for later.

Check For Branding And Detail Inconsistencies

Your social media presence may have developed over time, leaving your channels with different profile images, logos and information. These inconsistencies, or even contradictions in your branding are unhelpful. By checking and optimising all of your social media profiles for consistency and accuracy, you’ll encourage wider reach, and strong audience engagement.

During this phase of your social media audit, you need to.

  • Check you’ve occupied all possible banner and image locations with logos, avatars and other images. Make sure these appear with high quality uniformity across all of your platforms.
  • Taking into account the character of each platform, make sure your bio and ‘about us’ information is consistent in content and voice but appropriate for the intended audiences
  • Ensure your destination URLs lead to appropriate and optimised landing pages

Locate And Analyse Your Most Successful Social Media Posts

Examining the successes and failures of your previous posts is the best way to find out which forms of content are really reaching your target audience. Look at posts that have performed both well and badly when it comes to views, likes, shares, and comments. Then take note of the following:

  • Media type (for example video)
  • Post language and syntax (for example questions)
  • Hashtags
  • Your own responses to comments

Tweak Your Audit For Each Social Media Platform

It’s important to recognise that social media platforms are all different. Not just when you’re looking at audience demographics or posting options but also when it comes to analytics. This means that, although you’re conducting an overall social media audit, you’ll be including separate platform-specific audits.

Try to be as consistent as you can with this. Although a Facebook audit and an Instagram audit might offer very similar insights, things may look a bit different when you attempt a Twitter audit. Once again, don’t forget to gather insights on all your current platforms. Even if video really isn’t your thing, you never know what exciting revelations YouTube audit might throw up.

Find Out What Other People Are Doing

This one’s really important but we’ve left it to last for a reason. You’ll look at other brands with new eyes once you understand more about your own social media highs and lows.

Create a list of at least five but no more than ten businesses. These don’t all need to be direct competitors; it can be helpful to look at other influencers who share your niche. For a quick snapshot, you won’t need to gather as many details as you have for your own social media audit, but make sure you ask the questions below:

  • How have they optimised their branding across their social media channels?
  • How popular are their pages (followers)?
  • How popular are their posts (likes)?
  • How engaged is their audience?
  • How do they utilise post style and media to increase engagement?

What Do You Do If Your Results Are Disappointing?

That’s your social media audit complete but now it’s time to take action with a few analytics of your own. The first thing you need to understand is which social platforms are performing best for your business

If this is your first social media audit, don’t be too quick to dump platforms, or swap them for new ones. There may be other factors at play here. Look carefully for correlations between the type, frequency and timing of posts, and tangible results such as audience growth or increased engagement.

Expert Social Media Management Services

Once you’ve conducted your social media audit, and analysed the results, you’ll need to make some changes. Whether you want to build on successes or work to avoid past mistakes, it’s time to take your social media presence seriously.

You can do this yourself, or it might be time to call in the experts.

At Flycast we assign every client a personal social media specialist. We draw on years of digital knowhow, and pride ourselves on our trail-blazing approach. Contact us today to find out more.

TALK TO US! CALL 0800 110 5923